Service or speed?

With Faktor-ICS you can fulfil your claims promise quickly and effectively.

Business Portrait Ulrich Hille

Your contact person

Ulrich Hille

+49 221 88826 507
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Modern claims management for insurance 4.0


The latest version of our core insurance suite for insurance 4.0 offers fast, flexible claims services with a future-proof architecture for digitized business models.

Faktor-ICS (Insurance Claims System) allows you to fulfill your claims commitments quickly, efficiently and effectively - even for new and innovative product ideas, thanks to the unique system architecture.

Seamlessly integrated into product and policy management

Parameters are integrated seamlessly - from the product system to policy and claims management.  Faktor-ICS can directly access product and contract information – claims related information such as level of cover or compensation limits are stored in the product and contract model. There is no need to maintain such information in separate places or map between systems, so new product ideas can be made available quickly throughout the entire value chain. Automated coverage checks take place out-of-the-box.

Faktor-ICS delivers ready-made, segment-specific processes and functions for claims management from "advance payment" to "assignment management" - all in a modern web-based UI.

As a stand-alone solution, adapters for policy and product systems from third-party providers are available.

Together with our parent company ConVista Consulting AG, we have more than 20 years of experience in claims management projects and we used this wealth of experience to develop Faktor-ICS.

Benefits of using Faktor-ICS to manage claims
  • Insurance segment-specific sample processes and functions

    Support you in the rapid configuration of claims processing for your non-life business

  • Potential for comprehensive automation and shadow processing

    Achieve higher customer satisfaction through fast and efficient processing

  • Modern web-based interface

    The business user can intuitively operate Faktor-ICS

  • Standard software

    Rely on a proven solution that adapts to your individual requirements

  • Third-party services

    Can be easily integrated thanks to high solution flexibility

Technical benefits of Faktor-ICS
  • 100 % Java

    Java-JEE platform

  • Service-oriented architecture


  • Consistent surface design

    with linkki, our UI framework

  • Seamlessly and easily integrated

    Direct access to product model and contract status, adapters to surrounding systems available