One way or omni-channel?

Omni-channel anytime: Faktor-IOS maps your offer and quotation functions, centrally, for all divisions and distribution channels.

Business Portrait Stefan Dicker; Terasse

Your contact person

Dr. Stefan Dicker

Stefan.Dicker@faktorzehn.de

The quotation system for your omni-channel sales activities

Keep pace with digital transformation - separate your sales strategy from the transformation of your back-end systems

In the world of digital transformation, the replacement of back-end systems takes up time and resources. So how do you maintain speed? By using Faktor-IOS (Insurance Offer System) as a central quotation system and reacting swiftly to changing market conditions.

Graphic: Omni-channel capability of Faktor-IOS

With Faktor-IOS the rules relating to sales logic are configured centrally and are accessible across departments and sales channels. Faktor-IOS takes the relevant product information from the existing back-end systems. On this basis, sales products and variants are created in Faktor-IOS and are then adapted to the respective channel strategy. Both back-end and front-end systems are connected via services.

Individual customer approach using existing and new digital distribution channels

Faktor-IOS enables you to implement your digital sales strategy quickly and easily. Faktor-IOS maps your offer and quotation functions across divisions and channels on different platforms. This allows you to use both existing and new distribution channels, e.g. third-party providers and social media channels, including virtual assistants. You can create channel-specific sales products based on your existing products, enabling you to offer your customers and agents tailor-made product and service modules.

As part of our digital sales strategy, we offer our clients cross-channel access to our insurance products and a seamless customer journey across all ERGO's sales channels. With their offer system, Faktor Zehn provides us with a central software component and supports the implementation of our strategic project.

Herr Manuel Knaup; Vorstandsmitglied ERGO

Dr. Manuel Nothelfer

Mitglied des Vorstands

How do you benefit from Faktor-IOS?

Professional advantages

Cost control and time-to-market
Classic and new distribution channels
Faktor-IOS can be used for all divisions
Slim front ends and 24/7 availability
Channel-specific customer approach
Uncomplicated integration - existing computing cores and other peripheral systems can be easily and architecturally cleanly connected
Faktor-IOS is the basis for omnichannel sales management: The quotation and application data for each channel (phone, online, mobile, etc.) is stored, even if it is incomplete. This means you can evaluate statistics and follow customer journeys

What does Faktor-IOS offer?

Combines all core functions of an offer and application system
Thanks to the integrated product system Faktor-IPS®, offer and sales variants can be configured - adapted to the respective sales channel
Upgrading and upselling support is given, cross-selling support is possible
Central offer storage and offer services
Underwriting - Master data acquisition, risk analysis, quotation entry and preparation
Offer validation to ensure the quality of offers and applications for processing in the backend
Integration framework for connection in all front- and backend systems

Technological advantages

Based on Java EE Standard
Uses a microservice-oriented architecture (SOA)
Supports product-driven, dynamic interfaces
Uses the same product logic in front and back-office systems
Offers XML import and export
Scalable from stand-alone to internet platform
Model-driven with a code generator for model classes
Includes the Faktor-IPS® product definition tool within the calculation engine

Focus on your customers and join them on their customer journey

The central offer service provides an integrated quotation process across all sales channels, which is the basis for cross-channel sales controlling. Faktor-IOS also supports sales processes for upselling and cross selling.

Different application scenarios possible - suite approach or stand-alone

Faktor-IOS is an integral part of the Faktor-Zehn-Suite. As a stand-alone system, existing calculating systems and other interfacing systems can be integrated easily and seamlessly into Faktor-IOS. Faktor-IOS can also be used as a central quotation system within your system landscape, providing a bespoke solution that is very efficient and poses a low risk to the project.