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One way or omni-channel?

Omni-channel anytime: Faktor-IOS maps your offer and quotation functions, centrally, for all divisions and distribution channels.

Your contact person

Dr. Stefan Dicker

+49 89 520311 609
Stefan.Dicker@faktorzehn.de

The quotation system for your omni-channel sales activities

Keep pace with digital transformation - separate your sales strategy from the transformation of your back-end systems

In the world of digital transformation, the replacement of back-end systems takes up time and resources. So how do you maintain speed? By using Faktor-IOS (Insurance Offer System) as a central quotation system and reacting swiftly to changing market conditions.

With Faktor-IOS the rules relating to sales logic are configured centrally and are accessible across departments and sales channels. Faktor-IOS takes the relevant product information from the existing back-end systems. On this basis, sales products and variants are created in Faktor-IOS and are then adapted to the respective channel strategy. Both back-end and front-end systems are connected via services.

Individual customer approach using existing and new digital distribution channels

Faktor-IOS enables you to implement your digital sales strategy quickly and easily. Faktor-IOS maps your offer and quotation functions across divisions and channels on different platforms. This allows you to use both existing and new distribution channels, e.g. third-party providers and social media channels, including virtual assistants. You can create channel-specific sales products based on your existing products, enabling you to offer your customers and agents tailor-made product and service modules.

As part of our digital sales strategy, we offer our clients cross-channel access to our insurance products and a seamless customer journey across all ERGO's sales channels. With their offer system, Faktor Zehn provides us with a central software component and supports the implementation of our strategic project.

Dr. Manuel Nothelfer

Mitglied des Vorstands

The Faktor-IOS quotation engine is one of the central systems for our omnichannel approach.

Stefan Rochlitzer

Chief Product Owner, ERGO Direkt
Focus on your customers and join them on their customer journey

The central offer service provides an integrated quotation process across all sales channels, which is the basis for cross-channel sales controlling. Faktor-IOS also supports sales processes for upselling and cross selling.

Different application scenarios possible - suite approach or stand-alone

Faktor-IOS is an integral part of the Faktor-Zehn-Suite. As a stand-alone system, existing calculating systems and other interfacing systems can be integrated easily and seamlessly into Faktor-IOS. Faktor-IOS can also be used as a central quotation system within your system landscape, providing a bespoke solution that is very efficient and poses a low risk to the project.

Functions
  • Faktor-IOS covers all the core functions of a quotation and offer system (create offer/quotation, save, resume, search etc.)

  • Offer and sales variants can be configured and adapted to the respective sales channel thanks to the integrated product system Faktor-IPS

  • Upgrading and upselling support is provided, cross-selling support is also possible

  • Centralized storage of quotations and offer services

  • Underwriting – store master data, risk analysis, create and store quotations

  • Offer validation to ensure the quality of offers and quotations for back-end processing

  • Integration framework for connecting all front- and backend systems

Benefits of using Faktor-IOS offer and quotation management
  • Cost control and time-to-market

    Get your products to market faster and more cost-effectively

  • Classic and new distribution channels

    Both classic and new distribution channels can be connected to Faktor-IOS, so you can reach your customers more easily

  • Coverage of insurance types

    Faktor-IOS can be used for all types of insurance

  • Lean front-end and 24/7 availability

    Access to the central sales logic and its separation from the back-end systems

  • Channel-specific customer approach

    Reach your customers faster and in a more targeted manner, supporting their contract finalization process

  • Simple integration

    Faktor-IOS is aligned to your IT landscape – seamless integration with your existing calculation engines and interfacing systems

  • Cross-channel sales controlling

    The offer and quotation data is stored (or partially stored) for each sales channel (telephone, online, mobile, etc.) so statistics can be analyzed and customer journeys tracked

Technical benefits of Faktor-IOS
  • 100 % Java

    Java-EE-Platform or Spring-Platform

  • Service-oriented architecture

    REST or SOAP-API

  • Same product logic

    Front and back-end systems

  • Easy data transfer and extraction

    XML import and export

  • Scalable

    From stand-alone use to Internet platform

  • Model-driven software development

    With code generator

  • Product definition tool included

    Integration with Faktor-IPS

What is Faktor-IOS?

Faktor-IOS, a modern and proven standard software package for quotation and offer management for insurance companies
(3:31 min)
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