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Innovative claims
management software
for insurers

With our Faktor-ICS claims management software, you can optimize your claims handling processes and fulfill your claims promise quickly and effectively.

Breadcrumb-Navigation

Efficient claims management is needed to optimize response times

In the classic claims management process, administrators often have to leave the claims system in order to find information relevant to the claim and carry out the coverage check. The necessary system change leads to longer processing times and massively reduces the efficiency of claims processing.

Our Faktor-ICS claims management system enables insurance companies to sustainably optimize claims management – from the initial recording, through coverage verification and claims processing, to fulfilment of the claims promise. With the help of automated processes, you increase your efficiency and accelerate claims processing enormously. By processing claims without media discontinuity and seamlessly integrating product and contract data, using our claims management software results in vast savings potential for your insurance business, as well as a fast time-to-market for new insurance products. Our insurance claims system is always ready when your product is.

These clients trust in Faktor-ICS

In addition to standard functions, Faktor-ICS also provides answers for digital scenarios

Thanks to a state-of-the-art architecture, the system for insurance claims management is optimally suited for digital deployment scenarios. Smart automated Internet-of-Things scenarios become possible with Faktor-ICS: The seamless integration of e.g. smart home devices, extensive external services or new regulation channels help to raise claims management to a new level for your insurance company. Of course, our solution also provides all standard functions such as historization, coverage verification, partial files and service provider assignment. In addition, the claims system enables direct linking of apps, portals, chat-bots or other communication channels, reducing processing time and significantly increasing customer value.

What our clients say

“By using Faktor Zehn’s software for our P&C LOBs, we have expand our IT application landscape in a way that fits for the future. A very important decision criterion for Faktor Zehn was for us to get both technically and professionally convincing software as well as the associated services from a single source from experienced specialists who speak our language and quickly understand our problems and challenges in order to then provide us with active and solution-oriented support.”

Dr. Henri Siemens Head of IT at WWK
Portrait picture of Dr. Henri Siemens from WWK

Product highlights

    • Chart icon with an ascending arrow over the bar graph

      Efficient claims handling

      Thanks to seamless product integration and high automation potentials through prefabricated sub-processes such as coverage verification, you can optimize your claims processes sustainably

    • Pencil Icon

      Adaptable to customer requirements

      Extensive possibilities for customizing the claims management system with simultaneous release stability for standard updates make our standard system your individual claims system

    • Puzzle icon with 4 pieces, one of them highlighted

      Easy and fast integration

      Optimal implementation of the claims management software in existing IT landscapes thanks to lean architecture and REST APIs.

    • Chart icon with an ascending arrow over the bar graph

      Efficient claims handling

      Thanks to seamless product integration and high automation potentials through prefabricated sub-processes such as coverage verification, you can optimize your claims processes sustainably

    • Puzzle icon with 4 pieces, one of them highlighted

      Easy and fast integration

      Optimal implementation of the claims management software in existing IT landscapes thanks to lean architecture and REST APIs.

    • Pencil Icon

      Adaptable to customer requirements

      Extensive possibilities for customizing the claims management system with simultaneous release stability for standard updates make our standard system your individual claims system

  • Chart icon with an ascending arrow over the bar graph

    Efficient claims handling

    Thanks to seamless product integration and high automation potentials through prefabricated sub-processes such as coverage verification, you can optimize your claims processes sustainably

  • Pencil Icon

    Adaptable to customer requirements

    Extensive possibilities for customizing the claims management system with simultaneous release stability for standard updates make our standard system your individual claims system

  • Puzzle icon with 4 pieces, one of them highlighted

    Easy and fast integration

    Optimal implementation of the claims management software in existing IT landscapes thanks to lean architecture and REST APIs.

Would you like to see Faktor-ICS in action?

Then request an exclusive and free demo ap­point­ment now!

Product ad­van­tages

  • Icon of a light bulb

    How your business users benefits

    • Segment-specific sample processes and functions support you in the rapid configuration of claims processing for your non-life business
    • Potential for comprehensive automation and shadow processing
    • Modern web interfaces for optimal workflow
    • Standard software with extensive scope for customizing
    • Third-party services and peripheral system interfaces can be integrated flexibly and easily into the claims management software – standard-compliant and release-proof
    Professional Advantages
  • Gear icon with highlighted center

    How your de­vel­op­ment de­part­ment benefits

    • 100 % Java
    • Service-oriented architecture (REST or SOAP API)
    • Consistent interface design with linkki, our UI framework
    • Seamless and easy integration
    • Direct access to product model and contract status, adapters to surrounding systems available
    • Cloud-ready
    Technical Advantages

Core function overview

1

Seamless product integration

Product and contract details, such as insured benefits, limits, deductibles, etc., can be used natively in the claims system.

2

Coverage verification

Formal and substantive coverage verification is one of Faktor-ICS’ core competencies – even when a contract changes at the time of a claim.

3

Simple interface integration

Our system for insurance claims management can be seamlessly integrated into complex application landscapes. To this end, we have equipped it with suitable interfaces that can be adapted to existing surrounding systems with minimal effort.

4

Rest services

The essential core functions, such as claims creation or payment, are accessible via REST service and enable seamless integration for portals, as well as integration into automation workflows.

5

Customize reserves

Reserves can be created and managed manually. But why do it manually when it can be done automatically? Faktor-ICS takes care of reserve management! From the creation to the update as well as the write-off – also on sub-case level.

6

Initiate payments

Faktor-ICS knows and supports common payment methods such as SEPA or Paypal. Product and contract integration in benefit calculation and verification makes one of the most important claims processes lean and smart.

7

Log changes

Faktor-ICS takes notes! Every field change is seamlessly logged and made available transparently in a separate history.

8

4-eyes principle

Our claims system comes with an authorization- and randomly controlled 4-eyes principle. For example, payments and reserves can be checked using the 4-eyes principle and integrated into a workflow. Follow-up processes, such as release or rejection, are also available.

9

Manage subclaims

Subclaim management provides a high degree of clarity, even for complex cases. The subclaim filter focuses processing on one subclaim. With just one click, the filter can be expanded so that an overview of the entire case is also possible.

Faktor-ICS Downloads

  • Faktor-ICS Flyer

    Learn more about the claims management software Faktor-ICS in our product flyer.

    Download

Would you like to learn more about Faktor-ICS?

Contact us

Portrait of our Faktor-ICS Product Owner Alexander Janoske