Our insurance business partner for efficient partner management

With our business partner, you manage your partners cross-divisional and cross-channel. In addition Faktor-IBP gives you a 360-degree view of your prospects or customers and optimizes the workflow across departments.

Modern partner data management is a prerequisite for a successful digitization strategy

If partner data isn’t managed in a central system, the various systems should at least recognize each other. Then it will also be possible to transport changes in central customer data promptly and reliably. Furthermore this opens up new options for implementation, so that not all partners and peripheral systems have to be migrated at the same time.

Our business partner system Faktor-IBP supports insurers in this respect with its particularly flexible partner management, which can be fully adapted to your company’s needs. Use it either as a central business partner administration or as a supplement to your existing business partner system. In this way, you can separate data on prospects or participants from customer data – e.g. to meet data protection obligations or the Code of Conduct.

Faktor-IBP offers cross-divisional and cross-channel management of customer and partner data.

The business partner system allows new partners to be created even while business transactions are being entered, without causing a system break. These can then be maintained centrally without losing historical data. Thanks to the use of our open source interface framework linkki, we also guarantee a high degree of flexibility as well as low maintenance effort in your partner management. And in case of further regulatory requirements, you can easily rely on the adjustments made by our Release Updates.

What our clients say

“With the Faktor-IBP partner system, we have introduced the connecting building blocks of the Faktor Zehn Suite and have benefited from the integrated, user-friendly processes from day one. Our clerks navigate between objects via the 360-degree customer view without noticing system boundaries. Whether they first create a participant and then the contract or claim, or vice versa: the suite supports all variants.”

Norbert Kalb Head of Operations at ProTect
light blue hexagon with the protect logo inside

Product highlights

    • Calendar icon with a highlighted clock

      Just-In-Time Migration

      The flexible integration options of Faktor-IBP (e.g. instantaneous reporting of changes) allow the implementation of the business partner system without having to convert all surrounding systems to Faktor-IBP immediately.

    • Notebook icon with the shape of a person on the surface

      Manage prospects and customers separately

      Cross-divisional and cross-channel partner management for the entire group – e.g. protection of acquisition data through separate management of customers.

    • 360 degree icon with honeycomb arrow outside

      360-degree view

      The 360-degree view in the insurance business partner system is easily customizable to display quotes, contracts and claims, even from external policy systems, or to display contact history or documents and much more.

    • Calendar icon with a highlighted clock

      Just-In-Time Migration

      The flexible integration options of Faktor-IBP (e.g. instantaneous reporting of changes) allow the implementation of the business partner system without having to convert all surrounding systems to Faktor-IBP immediately.

    • 360 degree icon with honeycomb arrow outside

      360-degree view

      The 360-degree view in the insurance business partner system is easily customizable to display quotes, contracts and claims, even from external policy systems, or to display contact history or documents and much more.

    • Notebook icon with the shape of a person on the surface

      Manage prospects and customers separately

      Cross-divisional and cross-channel partner management for the entire group – e.g. protection of acquisition data through separate management of customers.

  • Calendar icon with a highlighted clock

    Just-In-Time Migration

    The flexible integration options of Faktor-IBP (e.g. instantaneous reporting of changes) allow the implementation of the business partner system without having to convert all surrounding systems to Faktor-IBP immediately.

  • Notebook icon with the shape of a person on the surface

    Manage prospects and customers separately

    Cross-divisional and cross-channel partner management for the entire group – e.g. protection of acquisition data through separate management of customers.

  • 360 degree icon with honeycomb arrow outside

    360-degree view

    The 360-degree view in the insurance business partner system is easily customizable to display quotes, contracts and claims, even from external policy systems, or to display contact history or documents and much more.

Would you like to see Faktor-IBP in action?

Then request an exclusive and free demo appointment now!

Product advantages

  • Icon of a light bulb

    How your business users benefits

    • Cross-divisional and cross-channel business partner management for the entire Group – for both, customers and prospects
    • Legal requirements for the storage of personal data are met
    • Change journal in the business partner system for inquiry of the historized data storage
    • Direct access to the business partner model
    • Versatile extensions possible via add-ons
  • Gear icon with highlighted center

    How your development department benefits

    • 100% Java
    • Service-oriented architecture – all functions are easily accessible via REST service
    • Consistent interface design with linkki, our UI framework
    • Seamless and easy integration – adapters to peripheral systems are available
    • Integrations are pre-built into the leading address validation services on the market as well as into all components of the Faktor Zehn Suite
    • Cloud-ready

Core function overview

1

Manage individuals and companies

Flexible operating options in the partner system allow the management of prospects, customers, participants, service providers, etc. in the same or separate inventories. In addition to master data, addresses, telephone numbers, e-mails, bank details, credit cards, PayPal accounts, and much more can be managed – labeled as primary or otherwise.

2

Integration of external testing services

For business partner management, an interface is available to connect any external checking services for addresses and bank details. It is possible to select from suggested matches. The result of checking is documented, including the geo-data.

3

Internationality

The Faktor-IBP insurance business partner system is multi-language capable. The standard version supports German and English. Additional languages can easily be added. Furthermore, international addresses, telephone numbers and bank details are supported and validated.

4

Historization and change journal

All partner data is kept as historical revisions. All revisions remain accessible for other systems and can be loaded into the GUI. The history can be viewed in a journal function.

5

Legal requirements

The requirements from the EU DSGVO are implemented with the help of the status concept, among other things. Consents for advertising contact according to §7 UWG are managed. Code of Conduct blocks are supported in the partner system.

6

All functions accessible via REST services

Partner data can be accessed by third-party interfaces and other systems from the divisions or portals via REST services and can be updated. Optimistic locking ensures that no entries are accidentally overwritten.

7

Interaction with other systems

Faktor-IBP can be operated as a Primary Partner. In this case, the downstream partner or other systems are informed asynchronously about every change. The middleware can be freely selected.

8

„Just-in-Time Migration“

A migration concept was developed for the start-up of Faktor-IBP and implemented at the first customers: Old partner systems can continue to be operated for the time being, and peripheral systems do not necessarily have to be converted to Faktor-IBP in order to go live.

9

360-degree customer view

All data from the line-of-business systems is available for the business partner in an overview: Quotations and applications, contracts and pending claims. This overview can be extended in customizing to also display documents, customer contact history etc.

Faktor-IBP Downloads

  • Faktor-IBP Flyer

    Learn more about the Faktor-IBP partner system in our product flyer.

  • Press release ProTect - Faktor-IBP

    ProTect has reached another milestone in the modernization of its IT application landscape by launching the partner system from Faktor Zehn GmbH Faktor-IBP using state-of-the-art technologies.

Would you like to learn more about Faktor-IBP?

Contact us