Article by BCG Platinion, with a contribution from Faktor Zehn Faktor Zehn: Closing the €5 Billion Au­to­ma­ti­on Gap

How can insurers close the €5 billion automation gap – and what role does Agentic AI play in the core insurance business?

In its latest article, BCG Platinion explains how insurers can bridge the existing automation gap and what role modern core systems play on the path to an ‘Intelligent Core’. As one of four providers of core insurance software, Faktor Zehn has shared its perspective on the integration of Agentic AI into core insurance systems.

In addition to the key findings from BCG Platinion, we provide insights into:

• where we are already using Agentic AI in production today,
• what technological and architectural concepts are emerging,
• and what we believe is important when building an ‘Intelligent Core’.

Our conviction:

The greatest potential lies in taking a holistic approach to processes and achieving a new level of automation through a combination of deterministic workflows and AI agents. The article provides a fascinating overview of the current state of the industry, existing challenges and the next steps on the path to greater automation.