ERGO further expands digital quotation platform


Category: Project updates

Weiße 10 auf hellblauem Hintergrund

ERGO further expands digital quotation platform and creates new opportunities for hybrid customers

Düsseldorf, June 17, 2022 – The digitalization of ERGO, in order to optimize the customer language and support continues to progress. A key component of this is the introduction of the cross-divisional digital quotation platform, which will enable ERGO to offer its customers tailor-made insurance products, which can be consulted and completed through a combination of different channels (online, phone, agents, etc.). Today, numerous non-life, life and additional health tariffs are already included in the digital platform, which is constantly being expanded to include additional rates.

The platform is based on the Faktor-IOS software, which is Faktor Zehn’s offer and quotation solution.

With the introduction of five new supplementary dental tariffs as well as the migration of existing dental tariffs to the new quotation system, the sales processes have been harmonized and another important milestone has been reached.

The success of the go-live and migration is based on the good performance and cooperation of the project team, consisting of colleagues from ERGO Germany, ET&S (ERGO Technology & Services) from Poland, and Faktor Zehn. The international cooperation caused the challenge of carrying out the entire project in English, while the products were developed for the German-speaking market. The experience in the collaboration model is now being incorporated into further phases and projects.

About ERGO

The ERGO Group is headquartered in Düsseldorf and, with total annual premium income of around 19 billion euros in total annual premium income, it is one of the largest insurance companies in Germany and Europe. The Group operates in around 26 countries worldwide, concentrating on the regions of Europe and Asia. ERGO offers a comprehensive range of insurance, pensions and services and is considered one of the leading insurers and is one of the leading providers cross-divisional. More than 37,000 people work as employees or as full-time self-employed agents for the group.

Consolidated as ERGO Group AG, there are ERGO Deutschland AG, ERGO International AG, ERGO Digital Ventures AG and ERGO Technology & Services Management AG each operate as separate entities.

ERGO website

More information on our quotation system

From initial customer contact to contract execution – our insurance quotation software Faktor-IOS  enables centralized insurance logic for all distribution channels and divisions.

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