New claims system in productive use after 11 months

The introduction of this software component represents a further modernization step of the IT application landscape in the non-life segment.


Category: Project updates

Bild des Eingangs des WWK Versicherungen Gebäudes.

WWK put the new claims system by Faktor Zehn into productive use after only 11 months

Munich, 02.06.2021. WWK Allgemeine Versicherung AG has reached another milestone in the replacement of its mainframe and the modernization of its IT application landscape. As of today, claims processing in the household line of business is profiting from the newly introduced claims system Faktor-ICS by Faktor Zehn GmbH.

The introduction of this software component represents a further modernization step of the IT application landscape in the non-life segment.

‘Thanks to the user-friendly software and the connection to the service provider management system from 3c, the new system supports us in our high service standards towards our customers in claims processing,’

– says Claudia Beinhölzl, Head of Customer Service General and Life.

As recently mid-2020, WWK had decided to use the Faktor Zehn software for the renewal of the IT platform for household, glass and building in the private and liability business, property, and accident in the corporate customer business. The introduction of the new policy and claims system, including the migration of all contracts is to be completed by the end of 2022.

”As WWK, we decided in 2019 to completely replace the mainframe within four years and at the same time to make the IT application landscape fit for the future. One component for achieving this ambitious goal is the use of the components from from Faktor Zehn in the non-life segment. A very important criterion for our decision was to receive the software and the associated service from a single source and from experienced specialists who speak our (insurance) language and can thus quickly understand our problems and challenges.’

– according to Dr. Henri Siemens, Head of IT.

About WWK

The WWK Insurance Group is an independent and modern financial services provider. In terms of business volume, the core company, WWK Lebensversicherung a.G., is one of the strongest German life insurers with the strongest substance and equity. For decades, it has been one of the market leaders in the area of unit-linked life insurance. WWK Allgemeine Versicherung AG is a group subsidiary. As an experienced non-life insurer, it has been a reliable partner for all private and commercial customers for many years.

For more information on WWK, please visit: WWK Versicherungen – Eine starke Gemeinschaft


More information about Faktor-ICS

Our Insurance Claims Management System supports the entire claims handling process and accelerates it through highly automated process steps such as coverage verification. In the event of a claim, you and your customers benefit from the future-proof architecture for digital business models, as well as fast and flexible services.

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